Providing easy-to-use customer information is a critical component of efforts to increase the use of public transport in any city. A robust information portal which will expand users access to information with a website, call centre and improved signage will deliver customised multimodal trip planning information via SMS, website, and over the phone. These services will also disseminate basic system information including routes, timings, and fares. These systems will rely on an up-to-date central database with information from all transport providers in the city.

This Terms of Reference has been prepared to invite interested parties to design, implement, and operate a comprehensive user information system for a public transport system.